Jobs at SocialSignals

Account Executives

We are seeking a relationship-driven and commercially minded individuals to join our team as Account Executives. In this role, you will own the client relationship for one to three of our retainer accounts. You’ll be making sure our intelligence work lands with the people who need it, and that our relevant business relationships stay healthy.

This role is best suited for professionals with client-facing experience in agency, consultancy, research, or B2B services, especially if you're interested in the following industries: tech, finance, consumer brands, politics and public affairs.

Key Responsibilities:

Depending on your skills and experience, some of your key responsibilities may include:

• Relationship management with clients and relevant suppliers and staff.

• Serve as the main point of contact for one to three client accounts.

  • Running regular check-ins and cadence calls.

  • Understanding what the client is actually trying to decide, and making sure our work speaks to it.

• Manage the commercial health of your accounts.

  • Contract renewals and scope discussions.

  • Identifying opportunities to expand the work.

• Coordinate between the client and the analytics team.

  • Translating client questions into clear briefs for analysts.

  • Managing expectations on timelines and what the data can and cannot tell us.

• Present findings and reports to client stakeholders, alongside the analytics team.

• Flag escalations early such as when a client is unhappy, when scope is drifting, or when a deliverable is at risk.

• Support new business efforts, including proposals, pitches, and follow-through on leads.